Our Customers
Terms & Conditions
Privacy Policy

Ordering & Payment Details
Should you need any information on ordering and account details that are not covered below, please either call us at +49(0) 761 8889424 or send an e-mail to

Office Hours: Monday through Friday, 9:00 am to 5:30 pm
We accept orders in Euros (€) and US Dollars ($).

OrderingGBT General Business Terms (AGBs)

You can place orders via fax, telephone, e-mail or our Internet order form.

See our privacy policy here

Phone: +49-(0)761-8889424
Fax: +49-(0)761-8889425
Postal: ATG:biosynthetics GmbH * Weberstr. 40 * D-79249 Merzhausen * Germany

Confidentiality Statement:

ATG:biosynthetics declares that we will keep your intellectual property about your genes/ sequences in strict confidentiality and we will NOT, in any manner, disclose, develop and utilize your genes/sequences. We will destroy all the project related records like: gene identities, sequencing data and other results after one year of storage.

Payment Details
You have different options to pay after completion of the order.

By Cheque to:
ATG:biosynthetics GmbH
Weberstr. 40, D-79249 Merzhausen, Germany

By Wire Transfer to:
please inquire for details

Please quote your Invoice No. on all payments. All invoices are exclusive of Bank Charges.

Terms of Payment

Our standard payment terms are NET 21 days - unless otherwise agreed upon.
Our standard delivery terms are DAP (delivered at place). This means that customers outside the EU have to be aware of additional costs in the shape of import taxes or fees. If you can claim tax exemption, please notify us of this, preferrably by submitting a PDF of any relevant document.

Please fax a copy of all Wire and Telegraphic Transfers to our Accounts Department at the time of transfer of funds, quoting your Company name, invoice details and other relevant details. We do not require credit references.
Note: We do not provide monthly statements.


All orders will be shipped using a freight forwarder of our choice which will be DHL, Fedex or TNT - depending on the destination.

Returns Policy

ATG:biosynthetics takes great pride in personal service and timely delivery.
Our Customer Service Department is available to assist you in case a problem arises with your order. Please inspect all packages immediately upon receipt and inform us about any damages or discrepancies with your order.
If damage has occured, please retain the damaged goods, packing material, and shipping documents.
Should the damage require you to return the material, please contact our Customer Service Department to obtain shipping instructions and authorization.
If a product is damaged or incorrectly sent to you due to an error on our part, you will receive a refund.
Returns accepted for items which have been ordered incorrectly may be subject to a 20% processing fee to cover disposal costs.

Technical Queries

To obtain information about products and applications please use one of the following:
Just call ATG to obtain individual service or for request written product information MSDS in the Purchase Catalogue to print information on each of the products in pdf format (Adobe Acrobat).
Press the FAQ button for the most frequently asked questions and responses on our range of products.
Press the Contact Us button and fill in the Info Request form.
Fax your request to the number above.

Electronic customer service

Our aim is to provide you with the most up-to-date information and support on our complete range of products.
E-care for our Customers means making the technical information relevant and easily accessible, as well as giving you - our valued customer - the online customer support you deserve.
Our experienced support Team will work hard to provide a solution to your query within 24-48 hours from any country worldwide.